Collaboration and Capacity Building in Victim Services and Restorative Justice

We all have a role in helping meet the needs of victims

In The Little Book of Restorative Justice, Howard Zehr notes that victims needs for such things as information, vindication, restitution, and empowerment may not be fully met through the mainstream justice system. Mounting research demonstrates that many who participate in Restorative Justice (RJ) feel their needs were met, including victims who found that RJ offered them answers, a voice, and a chance to participate meaningfully in a justice response to their victimization.

Our project builds upon a previous symposium (Working with Trauma, 2013) and gathering (Restorative Justice Listening Project, 2017), both in Greater Vancouver, that involved RJ and Victim Services (VS) practitioners in BC coming together to share, listen, and brainstorm about working together to support victims. We want to continue the conversation, critical thinking, and skill-building around victim-sensitive practice and RJ application.

This course has four modules, which we anticipate taking you approximately one hour to complete each. You can go at your own pace and do not need to complete them all at once. 

A Note About Language

People typically do not like to be labelled, and often the terms "victim" and "offender" can make those on the receiving end feel uncomfortable. At Restorative Justice Victoria, we use the terms "affected party" and "responsible party." We encourage you to have a discussion within your organization about the importance and impact of language. In this course however, because they are the terms with which most are familiar, and are the terms used in our criminal justice system, we use the terms "victim" and "offender."

Funding Acknowledgement

We would like to thank the Government of Canada whose funding enabled the development and delivery of this on-line course and the accompanying 2018 in-person training. This online course was designed by Shanna Grant-Warmald, Alan Edwards, and Jessica Rourke. Please direct any questions to us at 

Module Overview

Course Conclusion
The C.C.V.S.R.J. Team
The C.C.V.S.R.J. Team

About the Instructors

The instructors for this online training are Dr. Jessica Rourke, a complex case manager at Restorative Justice Victoria; Alan Edwards, a restorative justice facilitator and trainer; and Shanna Grant-Warmald, program volunteer manager at Restorative Justice Victoria. 

Restorative Justice Victoria is a non-profit organization based out of Victoria, BC. To contact us please visit our website at or email us at